FAQs

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Frequently Asked Questions

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Latest Questions

1. How do I fit a front 250W conversion wheel?
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2. How do I fit the Torque Arm?
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3. My de restricted 1000w wheel doesn't exceed 30mph, is it faulty?

   The de restricted 1000w rear motor wheel is described has having a top speed of 25mph. As it exceeds this it is not faulty. If more speed is required a 1500w motor will do this. The wheel is designed to assist the rider but not do all the work.

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4. I can only get 3 of the 4 lights to turn green on my battery, is this normal?

   This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.

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5. Are disc brakes better than rim brakes?

   Cable actuated disc brakes are better in poor weather and will work even if the rim is buckled. The rim doesn't get worn down because the pads are impacting on a disc instead. The pads are made of a harder compound than rim brake pads and will last longer before needing replaced. The same type of cable is used in both rim and disc brake systems. Servicing or adjusting both types of brake is very simple. Hydraulic disc brakes are more effective in stopping than the cable disc brakes. Servicing a hydraulic brake can be messy and isn't quite as easy.

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6. My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

   Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.

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7. My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

   Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.

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8. What do I do with the plastic ring on the motor hub?

   The black plastic ring is there to make the 6 rotor bolts easier to remove. If rim brakes (V-Brakes) are used, the plastic ring can be left in situ. If disc brakes are used this ring should be discarded before replacing it with your rotor, using the same 6 bolts. A small amount of thread lock is beneficial when refitting the bolts to prevent them from coming loose.

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